COVID-19 Important Update: Please note, out of caution and concern for the communities we serve, Mortgage Access Corp. has instituted a remote work policy, effective March 17, 2020. All of our staff will remain fully committed to providing steady, uninterrupted and superior service -- now more important than ever as we navigate these uncertain times. As our current situation evolves, we will continue to monitor updates and take all the necessary measures to protect and support our employees, clients and valued partners.
During these times, Mortgage Access Corp. way of conducting business has changed, virtually overnight, in ways none of us could ever have imagined. Many of our office locations are open where permitted by law, but as stated most of our employees are equipped to work remotely and will continue to serve you without interruption. Loans in process could be affected by each state’s decision whether businesses such as settlement agents and appraisal firms can remain open during this time. We are in constant contact with state and Federal agencies as well as Fannie Mae, Freddie Mac, FHA, VA, USDA about how to handle probable business disruptions.
If you are experiencing financial difficulties caused by the Coronavirus (COVID-19), we are here to help. For eligible Mortgage Borrowers, we have a range of hardship programs to help you with your payments.
The phone number for your mortgage servicer is provided on your monthly statement or coupon book. From the website listed you can sign up, register, and complete the request for a hardship.
Dovenmuehle Loan Servicing c/o Mortgage Access Corp. #1-800-669-4268
Email: lossmitproxy@yourmortgageonline.com or visit us at: https://loansolutioncenter.com
We are extremely proud of the tireless work being done by our staff. We ask for your patience as we all work through new challenges and new realities. Lastly, please don't hesitate to reach out to your local Mortgage Advisor with questions or concerns – as always, we're here to help.
Tips & Servicing FAQs:
Beware of Scams: The coronavirus (COVID-19) has provided fuel for cyber criminals to prey upon the public’s concern about this global crisis. Recent scams are designed to trick people into sending money, to disclose personal information or to click on emails and websites that deliver computer malware onto your computer or network.
Q: Who qualifies for assistance?
A: Anyone who is currently experiencing a financial hardship due to the impact of COVID-19 is able to apply for assistance. This assistance is possibly available for those who have lost work, can’t work due to caring for a sick family member or personally ill from COVID-19.
Q: What Options Are Available to Assist Me With My Payment?
A: One option is called a forbearance. A forbearance is short term payment relief for customers who are willing to make their monthly payments, but face temporary, unforeseen financial hardships. If you are unable to repay the payments that are due at the end of the forbearance period, other options such as a forbearance extension, repayment plan, deferment of forborne payments or loan modification may be available to you. Please call you servicer for more information.